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What is a Managed Services Provider (MSP)?

A Managed Service Provider (MSP) offers management and support of IT network-based services, applications, and equipment to businesses, individuals and other service providers. As businesses become increasingly dependent on IT and require more complex systems to conduct their operations, the need for reliable MSPs that allow business owners to focus on their core functions has become critical. The scope of service provided by an MSP usually varies according to their customers’ needs and may involve simple system upgrades up to full network management and support. The key element to this service offering is that it is preventive in nature.

What is a Remote Monitoring and Management Solution (RMM)?

Remote Monitoring and Management solutions are used by MSPs to better manage their customers’ needs and provide efficient support. Agent-based RMM solutions are usually more stable and reliable since they require less network traffic. Remote agents can connect without VPNs, firewall issues or router configurations and can perform tasks even while offline. Once deployed to the target servers, the agents are used to perform a multitude of tasks automatically, allowing for preemptive network management without interruption to the end-user.

What are Preemptive Managed Services?

Preemptive managed services involve the proactive monitoring of computer and network health. The powerful RMM tools currently available to MSPs support very early detection of issues before they result in customer downtime or loss data. In the past, IT solution providers operated under the reactive model. In light of currently available technology, the reactive (or break-fix) model has become obsolete as it is highly inefficient. New agent-based, probe technology is used by MSPs to monitor the health and performance of customer networks and to provide preventive maintenance services without any kind of disruption or interruption to end-user activities.

Reactive Model

 

1.   An IT issue is detected.

2.   You contact your IT solution provider.

3.   Once you reach your IT solution provider, you describe the issue as you understand it.

4.   If the issue cannot be resolved, your IT solution provider will need to travel to your location.

5.   Once at your location, the issue is properly diagnosed.

6.  The issue is resolved.

Preemptive Model

 

1.   An RMM tool conducts oversight of your network andIT assets 24/7.

2.   The RMM tool alerts your MSP to a potential issue or that an issue is about to occur.

3.   A centralized dashboard allows for remote diagnosis and remediation of the issue by the appropriate technician.

Following a preemptive managed services model results in a stable IT environment with little to no downtime and pre-established recurring IT services fees. RMM solutions also allow for detailed reporting of services offered, network status and performance and improved allocation of customers’ IT funds.

What Can Our Remote Monitoring and Management Solution do for Your business?

It’s not easy running an IT department. So we suggest putting out fires before they get started with our Remote Monitoring and Management (RMM) solution, developed from the ground up by IT technicians with real world experience who have confronted the challenges and demands of providing fast and efficient IT services.

Our RMM provides the monitoring, alerting, and automation to help detect end-user issues early — and resolve them — before they impact your company’s productivity.

Enjoy increased visibility and control so you can become more proactive and preventative — even preemptive! Our RMM can reliably perform most IT support and management tasks remotely, non-intrusively and effectively. Based on cutting-edge agent technology, our solution can empower your internal IT professionals and/or external IT service providers with the tools to provide:

Service Automation

Create, organize, and automate any IT process, including preventive maintenance and support tasks. Our RMM includes internal monitors and easy scripting for developing your own automated processes.

Inventory Analysis

Compile and classify IT asset information with innovative SNMP agent technology. Identify any SNMP enabled device in a net- work or subnet, and collect information on device type with customizable detection templates.

Asset Management

Identify, audit, and manage workstations, servers, printers, and routers; group assets by operating system, application or location for ease of management.

Software Deployment

Group and deploy tools and services without the need to schedule interruptions to end-users.

Patch Management

Identify, approve, and update or ignore software patches and hotfixes for a single work station or a group of machines.

Print Management

Initiate, stop, or resume print activity. Access information on ink level, paper level, and number of pages printed.

Mobile Access

Work from anywhere, at any time with mobile access to RMM. Resolve end-user issues from a device in the palm of your hand, such as iPhone®, iPad® and Android™ devices. It’s like being in two places at once!

Network Monitoring

Discover, monitor, and control critical items in your infrastructure through powerful monitors and scripts.

Help Desk Ticketing

Organize and prioritize help desk requests. Provide secure, remote technical support quickly to any customer within a Windows LAN or web based environment.

Quickly attain and review hardware information such as hard drive mapping, drive free space, model number, defragmentation percent, as well as SMART information.

Reach Your Business Objectives with the Help of RMM.

If you can think of a task or process, our RMM solution can automate it! This innovative technology helps to increase business efficiency and improve technical performance. Eliminate time-consuming, repetitive maintenance work, assign an IT team to higher priority projects, and do more with less as you leverage the automation capabilities of RMM.

Quickly get an overview of a computer to determine items such as IP address, user logged in, antivirus status, end-user contact information, OS information and any alerts currently set for that machine.

About our Remote Monitoring and Management

With cutting-edge, agent technology, our RMM provides robust functionality that can increase your IT efficiency through automation of routine maintenance processes and development of preventive measures using powerful monitors and scripts. It was developed by IT professionals that understand your challenges and is sold using a simple, scalable, and affordable licensing and pricing model that allows your company to purchase agents as your business grows and adds new IT assets.